Colorkrew Biz Privacy Policy

*In the event of a discrepancy between the English version and the Japanese version of the Terms, the Japanese-language version shall prevail.

Privacy Policy

Colorkrew Inc. (hereinafter referred to as “We”) is one of the most important management and business issues, considering that it is engaged in network solution business, application service business, mobile service planning, and operation business, network game operation business, etc. Recognizing that we will implement the following measures in order to properly manage and protect information.

  • Establishment of a personal information protection management system

    We have established and implemented a personal information protection management system (a management system that includes confirmation and review of policies, systems, plans, implementation, and operations for protecting personal information) in accordance with JIS Q 15001, Maintain and continuously improve.

  • Use and provision of personal information

    We will establish an organizational management system for the protection of personal information in consideration of the content and scale of our business. In addition, when acquiring, using, and providing personal information, we will comply with the prescribed rules and regulations, not use it for purposes other than the intended purpose, and take sufficient measures to implement appropriate handling.

  • Compliance with laws and regulations

    We will comply with laws and regulations regarding the handling of personal information, guidelines set by the government, and other norms. In addition, we will adapt our personal information protection management system to the relevant laws and regulations, and other norms.

  • Safety management measures

    We will take necessary and appropriate measures for the security management of personal information, and will prevent and correct the leakage, loss, or damage of personal information.

  • Responding to complaints and consultations

    We will respond appropriately and promptly to complaints and consultations regarding personal information and will endeavor to resolve the problem.

Enactment date: October 1, 2004
Last revised date: October 1, 2007
Colorkrew Inc. Representative Director Keiji Nakamura

Handling of customer’s personal information held by our company

Scope of personal information

We will treat the following information strictly as personal information.

  • • Name
  • • E-mail address
  • • Phone number
  • • Company name
  • • Department name (Optional)
  • • Job Title (Optional)
  • • Date of Birth (Optional)
  • • Payment information
  • • Information collected from terminals such as individual identification numbers, location information, IP addresses, information obtained from cookies, information obtained from ad tracking, etc.

Acquisition of personal information

We will collect personal information at the time of inquiry and use Colorkrew Biz services. In that case, we will specify the purpose of use as much as possible, and handle personal information only within the scope of the purpose of use, except when the consent of the customer is obtained in advance and when exceptions are made by law.
When acquiring personal information, we shall acquire it by appropriate means, and unless there are exceptions by law, we will announce the purpose of use in advance, or notify or announce the customer immediately after acquisition. increase. However, if it is obtained directly from the customer in writing (including electromagnetic records), it will be clearly stated in advance.

Sending and storage destination of personal information

This site sends and stores the collected personal information to a server securely managed by us.

Third-party behavior analysis system

This site statistically obtains usage information using mechanisms such as cookies and web beacons of third-party companies to understand the usage status of users. Some of these cookies, web beacons, etc. are those for which third-party companies directly obtain information. The information collected there will not be provided or disclosed to us and will be managed by the privacy policy established by third-party companies.

*Please check the website of the third-party company for the privacy policy of the third-party company and the explanation and invalidation of cookies.

Optimization of advertisement delivery

  • • Google AdSense
  • • Google Ads (formerly Google AdWords)
  • • Google Ad Exchange (formerly Google DoubleClick)
  • • Yahoo! Advertising

Understanding the actual number of users

  • • Google Analytics


In order to use the advertisement distribution service provided by a third party such as Yahoo Japan Corporation, the third party may visit the target website of the user and acquire and use the behavior history information by using cookies.

You can use the opt-out means of the advertisement distribution service provided by a third party such as Yahoo Japan Corporation to distribute user visits and behavior history information collected by the third party on the target website. You can stop using it.

Children’s service use

This site is not intended for children under the age of 16. Children under the age limit should not use this site. Also, please do not provide us with personal information. If you are a parent or guardian who knows that your child has provided personal information to this site, please contact the personal information consultation desk.

About the use of personal information

We will use your personal information only for the following purposes.

  • • To contact you regarding the content of your inquiry, to send related materials, and manage the response
  • • To provide Colorkrew Biz services (including demo experience)
  • • For billing and delivery of goods when using paid services
  • • To contact you with important notices regarding Colorkrew Biz services
  • • To survey and analyze the usage of Colorkrew Biz services
  • • To confirm the identity of the user and to contact the user in case of fraudulent activities on the Colorkrew Biz service
  • • To improve Colorkrew Biz services and to consider new services, etc.
  • • To apply for application registration for Colorkrew Biz service or to send invitation e-mails
  • • Performance of the contract
  • • To send service information, notices, and other information that we believe will be of interest to our customers, such as email newsletters
  • • To send various other letters of greeting, thank-you notes, etc.
  • • To provide information on seminars, exhibitions, etc. that we hold (sponsor, co-sponsor, or co-sponsor)

Voluntaryness of giving personal information by the person and the result that occurs to the person if the information is not given

Providing your personal information to us is voluntary, but please note that we may not be able to provide the service if you do not provide your personal information.

About entrustment of personal information

In order to carry out the business smoothly, we may outsource a part of the business to a contractor and outsource personal information to the contractor to the extent necessary, but in this case, the standard set by the company We will select those who meet the requirements as outsourcers, conclude contracts regarding the handling of personal information, and carry out appropriate supervision.

Disclosure / provision to a third party

We will not disclose or provide personal information to a third party except when outsourcing to the outsourcer described in “Consignment of personal information” or in any of the following cases.

  • • When the consent of the person is obtained
  • • When disclosing or providing statistical data in a state where the person cannot be identified
  • • When disclosure/provision is required by law
  • • When it is necessary to protect the life, body, or property of a person and it is difficult to obtain the consent of the person.
  • • When it is necessary for the national government or local public organizations to cooperate in carrying out the affairs stipulated by law, and there is a risk that the performance of the affairs may be hindered by obtaining the consent of the person himself / herself.

Management of personal information

We will manage all personal information we receive in a server with restricted access, without printing it out, and protect it with a password. We will properly manage the personal information we receive in an environment that can only be accessed by a specific person so that it will not be leaked, lost, or damaged.

Disclosure, correction, suspension of use of personal information

We can request the disclosure, correction, addition, deletion, or suspension of the use of personal information subject to disclosure at the request of the individual. In that case, please contact the following personal information complaints and consultation desk. We will verify your identity and respond within a reasonable period of time. (Please note that we may not be able to respond to requests for suspension or deletion of personal information held in accordance with relevant laws and regulations.)

Handling of personal information and personal information subject to disclosure held by the Company

We may review the handling of personal information and the personal information subject to disclosure held by us as appropriate, and improve it as necessary.

Personal information protection manager

Personal information general manager Toshiki Maezawa (contact information is “Personal information complaints and consultation counter” below)

Personal information complaints and consultation counter

Colorkrew Inc. Colorkrew Biz Personal Information Consultation Counter
Postal code:111-0041
Sumitomo Fudosan Ueno-Okachimachi Building 5F, 3-7-1 Motoasakusa, Taito-ku, Tokyo, Japan

Colorkrew Inc. Personal information consultation counter
Postal code:111-0041
Sumitomo Fudosan Ueno-Okachimachi Building 5F, 3-7-1 Motoasakusa, Taito-ku, Tokyo, Japan

If you live in an EU member state or Iceland, Liechtenstein, or Norway and are subject to the GDPR, please contact the Personal Information Consultation Desk to exercise your GDPR rights. You can also appeal to the supervisory authority if it is not properly processed.

The name of the “certified personal information protection organization” to which our company belongs and the address for complaints, etc.

Our company is a target business operator of the following certified personal information protection groups. If you have a complaint about our handling of personal information, you can also apply to the association for resolution. The name of the authorized personal information protection organization and the contact information for resolving complaints are as follows.

  • • Name of certified personal information protection organization and address for complaint resolution

    JIPDEC Personal Information Protection Consultation Service Office

  • • Address

    Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo, 106-0032

  • • Phone number

    03-5860-7565 / 0120-700-779
    *This is not a contact for inquiries regarding our products and services.

Date of enactment: September 3, 2019
Date of reformulation: September 25, 2023

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